FREQUENTLY ASKED QUESTIONS

ALL YOUR HOT TUB AND SPA QUESTIONS ANSWERED

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PRODUCT FAQs

To begin, it’s best to clean your hot tub’s pipes with a pipe cleaner and replace the water. This ensures a clean starting point. You can find detailed instructions in the manual included in the box.

The amount of AquaSure you’ll need depends on your hot tub’s volume. Check the dosing chart on the bottle or in the manual to find the right amount for your tub. Always add equal amounts of AquaSure Bottle A and Bottle B. For example, if your hot tub holds 396 gallons, you’ll need to add 5.1 ounces of each.

Yes, you can. AquaSure is made of minerals and won’t harm you, even if the water is a bit cloudy right after adding it.

Don’t worry. Just ensure the pumps are running to mix them well. Adding Botte A first followed by Bottle B helps AquaSure dissolve more effectively. If you added them in the reverse order, it might take a little longer for the water to clear.

While AquaSure simplifies water maintenance, it’s not a standalone solution. Balancing and sanitizing water require different products and considerations due to the complexity of water chemistry.

AquaSure can work alongside most sanitizers, including Chlorine. If you prefer using Chlorine and it works well for you, there’s no need to switch.

AquaSure can complement most sanitizers, including Bromine. If Bromine is your preferred choice and you’re happy with its performance, you can continue using it.

Chlorine acts faster but Bromine works within a wider pH range. Many people choose Chlorine for its speed, while others prefer Bromine for its pH stability.

AquaSure contains a blend of high-quality minerals designed to loosen sediments from all surfaces within the hot tub. These sediments contribute to issues like high sanitizer demand, cloudy water, scaling, corrosion, scum lines, and skin irritation.

Absolutely! If you already have a preferred sanitizer like chlorine, then definitely stick with that.

  1. With AquaSure, you’ll likely find yourself using fewer chemicals over time because your hot tub will stay cleaner. You’ll notice that you need less to maintain the same levels you’re used to. Just remember to keep your pH and sanitizer (whether chlorine or bromine) at the same levels as before.

Question: What is sanitizing the water?


Sanitizing the water means adding a sanitizer like chlorine or bromine, which helps kill bacteria.

Balancing the water involves understanding its makeup. The key factors for balancing spa water include pH (acidity), total alkalinity, and calcium hardness.

  1. Start by checking the pH level, as this is often sufficient, especially with fresh water.

SANITIZER FAQs

Absolutely! If you already have a preferred sanitizer like chlorine, then definitely stick with that.

  1. With AquaSure, you’ll likely find yourself using fewer chemicals over time because your hot tub will stay cleaner. You’ll notice that you need less to maintain the same levels you’re used to. Just remember to keep your pH and sanitizer (whether chlorine or bromine) at the same levels as before.

Question: What is sanitizing the water?


Sanitizing the water means adding a sanitizer like chlorine or bromine, which helps kill bacteria.

Balancing the water involves understanding its makeup. The key factors for balancing spa water include pH (acidity), total alkalinity, and calcium hardness.

  1. Start by checking the pH level, as this is often sufficient, especially with fresh water.

The pH level indicates how acidic or basic the water is.

Aim for a pH level between 7.2 and 7.8 in your hot tub.

Stick with your current sanitizer if you’re happy with it.

Chlorine acts quickly, preventing bacteria from multiplying.

For hot tubs, Calcium Hypochlorite is recommended as it works fast and doesn’t contain a stabilizer.

Most types of chlorine contain cyanuric acid as a stabilizer, which slows down the chlorine’s reaction time. However, this isn’t suitable for hot tubs, as they’re typically used indoors or in the evening. The benefits of stabilisers are outweighed by the drawbacks in hot tubs. The only exception is if your hot tub has a UV system, in which case stabilized chlorine can be useful to slow down chlorine dissipation.

APP FAQs

Sure thing! Get step by step assistance by downloading the AquaSure app.

You can easily grab it from Google Play or the App Store for your smartphone or tablet. Alternatively, click here for a direct link to choose your option.

Look up “AquaSure Tool” or simply start typing “AquaSure” and it should pop up right away.

Unfortunately, it’s designed specifically for smartphones and tablets.

Get 10% off your
first order

You have the option to buy a single box here, or if you prefer to receive a discounted rate per box, AquaSure is available through our subscription service.

All online orders include free delivery.

CONTACT

Aquasure Spa Care Limited,Trident Business Centre,
Unit 4-5, Amy Johnson Way, Blackpool, FY4 2RP

Sales: sales@aquasurespacare.co.uk
Help: help@aquasurespacare.co.uk

 

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